FAQ's

Frequently Asked Questions

A lot of applicants are shocked when a background check is actually run and turns up something that is at odds with the information they've provided. If you are prepared to deny an applicant employment based on information obtained during the course of a background check, you must provide them a chance to explain any problems. For example, if they have the same name as their father and the background check shows that they have problems, they could easily figure out how to correct that. After clarifications, please accord them due consideration.

As a CEO or HR hiring manager, your goal is to find out as much as you can about the skills and behaviors an applicant will bring to your company. You must establish whether the applicant you pick will be a good fit for the organization, and what type of risk you might pose to your own work environment by hiring them. Quite naturally, you might have some questions.

Common Concerns

1. Who should utilize this pre-employment background check service? {Top}
Every business both big and small should utilize, and does benefit from pre-employment risk management through professional background checks. The Bureau of Background Checks deals only with companies and not individuals. Our clients represent a wide variety of industries and range in size from small proprietorships to multi-million dollar corporations. Hiring someone into your organization poses inherent risk by exposing you and all of your customers to someone who may not have been honest when you hired them. You need to utilize this service before you hire someone. It’s just the right thing to do.

2. Should I run a background check on each applicant or just those who are offered a job? {Top}
If you want to run a background check on all applicants, we will work with you. However, for most companies that is prohibitively expensive. We suggest that after you receive job applications, carry out your internal interviews, select the best 2 or 3 candidates and then forward those candidates to us for the professional pre-employment background check. Remember it is always necessary and wise to carry out the background check before you actually hire any person.

3. How do I know my results are accurate? {Top}
Good question. The Bureau of Background Checks has “Collaborative Agreements” with all organizations from which some your background check results are got. This means we have authority to dig into the very core of the source information for your direct benefit. Also, we have exclusive Quality Assurance, Data Control, Monitoring & Evaluation, and Inventory Management systems that ensure your data is accurate. On top of that, our operating systems have internal algorithm software that comes up with distinct statistical and applicant personality information for your immediate use. Finally, we also conduct a polygraph (lie detector) test as part of the background check process, ensuring even further that you receive only accurate results.

4. How is “The Bureau of Background Checks” qualified to do this? {Top}
a) The Bureau of Background Checks is registered with the registrar of companies in Uganda as a Consumer Reporting Agency (CRA) with the sole purpose of providing pre-employment background check information in accordance with all applicable guidelines and confidentiality mandates.

b) Secondly, The Bureau of Background Checks has a physical presence in Uganda, in the United Kingdom, and in the United States of America with partners in 10 other countries. This ensures that you can track applicants with history in these countries, and that you enjoy a comprehensive and thorough background check experience.

c) Thirdly, The Bureau is also registered in the United States as a Consumer Reporting Agency on the Dallas County Official Public Records under Document Number 20070452054 in the State of Texas. Additionally, The Bureau is also registered with the United States Department of the Treasury under the Internal Revenue Service and awarded 26-1602668 as its unique Employer Identification Number.

d) Finally, The Bureau of Background Checks signed “Collaborative Agreements” with all Organizations from which it gets some of your background check results. This ensures that only the Bureau Associates can actually verify documentation for this purpose with these Organizations for your direct benefit.

The Bureau of Background Checks is in compliance with all Individual Reference Services Group principles and procedures. As a nationwide leader in the background check industry in Uganda, we provide fast, affordable, and comprehensive background checks to both small businesses and large corporations. We help companies verify and protect their most important asset; their employees.

5. How long does it take to get my reports? {Top}
In most cases you will receive your simple to read and use background check report within 7 business days. The duration of the background check depends on several factors, primarily on the scope of the applicant’s background. From experience, all results are returned within 7 business days. You will be updated along the way for all developments so that you do not feel abandoned during this 7 day period. Remember, the Bureau Associates go directly to the source of the data and physically check the records. Also, Uganda does not have national databases that can be researched for some of your background check results. That is why our “Collaborative Agreements” with all organizations from which your requested background check results are got, are important.

6. How current is the information I will receive from you? {Top}
We deal in life changing information for which accuracy and currency is supreme. Owing to the collaborative agreements that we have, your results are harvested directly from the source, at the time of request. You will receive the most current and up-to-date information available. We do not maintain a proprietary database of static information related to your results and reports. The Bureau Associates go directly to the primary source upon every request and that ensures that you receive the most accurate and reliable information possible. You are encouraged to routinely cross-check the reports that we provide, against the sources and notice how you are continually supplied with only the freshest results every time.

7. What are the cost implications for my company? {Top}
Initially, you will incur no cost as you enjoy your “Free 30-Day Service Trial”. After expiration of your free trial, you will be charged for each individual search that you order. The depth of research, time and areas covered for each background check, together build a cost that makes this service rather exclusive. You can view a detailed breakdown of the service packages available to you at our services page. If your purchase volume qualifies for a discount, we can usually work with you on that. Please also take a look at the why use us page for your guidance.

8. I want a background check search not listed on your website, can you help me? {Top}
The ingredients and composition of a professional pre-employment background check package vary greatly by employer. We are always adding additional services to ensure that you get wider latitude to make your confident hiring decision. If you have an area that you would like for us to look into, we will work with you. However if you request something that we can't help you with, we will refer you to someone who can. Please send your request at the contact us page.

Frequently Given Advice

A professional pre-employment background check acts as a window to the soul of the applicant. Your employees’ past is your future; and as your company’s biggest resource, if you can grasp their past, then your company has a chance at a future. Please go ahead and request your “Free 30-Day Service Trial” now.